General
What is bestello?
bestello is a WhatsApp-based ordering and reservation platform for restaurants, döner shops, pizzerias and cafés with their own delivery. Guests order and reserve directly in WhatsApp; the restaurant pays a fixed monthly fee instead of commission.
What two products does bestello offer?
First, the reservation system (WhatsApp Reserve) for online table reservations, and second, the AI WhatsApp ordering system (WhatsApp Order) for delivery and pickup orders. Both can be used individually or as a bundle.
Which businesses is bestello for?
For restaurants, döner and kebab shops, pizzerias, cafés, bars and similar businesses that deliver themselves or offer pickup and tables.
What is the main benefit of bestello?
You take orders and reservations directly, keep 100% of revenue and your customer relationship — without 13–30% commission to delivery platforms.
In which country is bestello available?
bestello targets the German market and supports ordering and reservations in five languages.
How do I contact bestello?
Fastest via WhatsApp or by email to info@mybestello.de. We advise you free of charge on the right solution.
Is bestello an app I have to install?
Not for your guests — they use WhatsApp. As a business you manage orders and reservations through a web portal in the browser.
Do I need technical knowledge?
No. We set everything up for you, and the portal is designed for daily restaurant operations.
Can I try bestello or get advice without obligation?
Yes. A free consultation shows whether and how bestello fits your business.
What sets bestello apart from delivery platforms?
No per-order commission, the customer relationship stays with you, and ordering runs directly via WhatsApp instead of a marketplace.
WhatsApp ordering
How does ordering via WhatsApp work?
The guest opens your WhatsApp contact via QR code or link, the AI waiter shows the menu, takes the selection and special requests, and the guest completes with the chosen payment method.
Can guests order food via WhatsApp?
Yes. That is exactly what the WhatsApp ordering system is for — delivery and pickup.
Do guests need an app to order?
No. WhatsApp is already installed. No extra app, no registration, no password.
Do guests have to register?
No. No website sign-up is required — ordering runs directly in the chat.
Can guests add special requests?
Yes, as free text, such as "no onions", "extra sauce" or "spicy". The requests are carried with the order.
Where do I see new orders?
In the live portal, which shows new orders instantly and with a sound alert.
Is the order printed automatically?
Yes. Orders print automatically as a receipt on a connected ESC/POS kitchen printer.
Does ordering work around the clock?
The AI waiter takes requests at any time. Which orders you accept is controlled by your opening and delivery hours.
Can I offer delivery and pickup orders?
Yes. Both are possible; the guest chooses delivery or pickup in the chat.
Can I maintain my menu myself?
Yes. The menu is created during setup and can be adjusted.
What happens to the order after intake?
It appears in the portal, prints as a receipt and is visible to kitchen and driver — including the payment method.
Can I handle several orders at once?
Yes. The AI waiter handles many chats in parallel, and the portal bundles all orders.
What if a dish is sold out?
You can mark items as unavailable so they can no longer be ordered.
Is the system suitable for döner and pizza shops?
Yes, especially. Döner, kebab and pizza shops with their own delivery are a core audience.
Reservations
How does online table reservation work?
Guests reserve via WhatsApp chat or a public booking page. They choose party size, date and time; the reservation lands in the floor plan.
Where do guests find my booking page?
At mybestello.de/r/your-restaurant. You share the link on your website, Google Maps, social media or as a QR code.
Can guests cancel a reservation?
Yes. Every confirmation includes a cancellation link; your floor plan updates automatically.
Can reservations be modified?
Yes. Guests change party size, date or time themselves via the link in the confirmation.
Do guests receive a confirmation?
Yes, automatically by WhatsApp or email, right after booking.
Am I notified about new reservations?
Yes. New reservations appear live in the portal with a sound notification.
Can I print reservation lists?
Yes. The daily reservation list can be printed for the service team.
Do guests need an app to reserve?
No. WhatsApp uses the installed app; the booking page only needs a browser.
Do I see the expected guest count?
Yes. Party sizes per reservation and shift support staff planning.
Can I combine reservation and ordering systems?
Yes. In the bundle, ordering and reservations run through the same WhatsApp contact and portal.
Do reservations work outside opening hours?
Yes. Guests reserve around the clock; only free slots within your hours are shown.
Can I analyse reservation trends?
Yes. Reservation analytics show bookings by period, weekday and time, plus cancellations.
AI waiter & languages
What is the AI waiter?
A digital assistant that talks to guests in WhatsApp, takes orders and reservations and understands special requests.
Which languages does bestello support?
German, English, Turkish, Arabic and Ukrainian.
Do guests have to choose the language?
No. The AI waiter detects the language automatically and replies accordingly.
Is the menu multilingual?
Yes. The menu is available in several languages.
Can the AI waiter take reservations too?
Yes. It asks for party size, date and time and creates the reservation.
Does the AI waiter replace my staff?
No, it relieves them by taking requests around the clock and in parallel.
Does the AI waiter understand dialects or typos?
It is designed to understand natural language with minor errors and to ask when something is unclear.
Is Arabic rendered right-to-left correctly?
Yes, the writing direction is handled correctly.
Why does multilingual ordering matter?
Guests order more often, more and with fewer misunderstandings in their native language.
Can the AI waiter recommend dishes?
It guides through the menu and can suggest suitable options.
Payments
Can guests pay with PayPal?
Yes. PayPal is supported as prepayment in the WhatsApp order flow.
Which payment methods are there?
PayPal, cash and card payment (POS) on delivery.
Can guests pay cash on delivery?
Yes. Cash payment on delivery or pickup is possible.
Is card payment on delivery possible?
Yes, via the driver's mobile card device.
Do I need a POS terminal?
No. Payment runs through the order flow; card on delivery only needs the driver's device.
How does driver settlement work?
Payments by cash, card and PayPal are captured per order so settlement stays traceable.
Can I see whether an order is already paid?
Yes. The order shows the payment status.
Does bestello charge transaction fees?
bestello itself charges no per-order commission. Payment providers like PayPal may charge their own fees.
Can I require prepayment?
The available payment methods can be tailored to your business.
Table management
Can I manage tables visually?
Yes. The digital floor plan represents your dining room; each table has size, location and status.
Can I move tables?
Yes, by drag-and-drop until the plan matches your room.
Can I merge several tables?
Yes. You merge tables into one large table for groups.
Can I split merged tables again?
Yes, with one click.
Do I see each table's status?
Yes. Colours show free, reserved or occupied.
Can I represent different areas?
Yes, such as indoor, terrace and bar separately.
Do reservations appear on the right table?
Yes, live, with party size, time and guest name.
Does table management prevent overbooking?
Yes. Occupancy and free seats are visible at all times.
Reports & analytics
What reports does bestello offer?
Reservation and cancellation reports, revenue and order reports, bestseller analyses and peak times.
Can I see how many reservations were cancelled?
Yes, in the cancellation reports including patterns.
Can I identify bestseller dishes?
Yes. The bestseller analysis shows the most-ordered dishes.
Do the reports help with staff planning?
Yes. Peak times and guest counts support shift planning.
Can I print or export reports?
Yes. Reports can be printed and shared.
Do I see revenue trends over time?
Yes. Reports show developments across weeks and months.
Can I analyse customer behaviour?
Yes. You see who orders or reserves how often.
Loyalty & retention
Can I create loyalty tiers like Gold, Silver, Bronze?
Yes. You define tiers and classify guests by value and frequency.
Can I configure discounts and rewards?
Yes, per tier as a percentage or fixed amount, plus rewards.
Do guests need a loyalty card?
No. Regulars are recognised automatically from their history.
How do I turn platform guests into regulars?
With a flyer and QR code plus a discount in every delivery — the guest then orders directly via WhatsApp.
Do I keep my guests' contact details?
Yes. Contact details and order history stay in your system.
Can I re-engage guests via WhatsApp?
You communicate through the same WhatsApp channel, within WhatsApp and privacy rules.
Do I get material for customer acquisition?
Yes, to start, 500 free business cards with a QR code and your logo.
Why is retention more important than reach alone?
Regulars order repeatedly and commission-free — more sustainable than one-off platform guests.
Pricing & contract
How much does bestello cost?
WhatsApp Order €59/month, WhatsApp Reserve €49/month, bundle €99/month — each plus VAT.
Do I pay commission per order?
No. 0% commission — only the fixed monthly fee.
Is there a minimum term?
bestello is cancellable monthly.
Does the bundle save money?
Yes. The Order + Reserve bundle is €99 instead of €108 — €9 saved per month.
Are WhatsApp fees included in the price?
No. WhatsApp/Meta may charge its own conversation fees, which are not part of the flat fee.
Is bestello worth it with few orders?
It depends on volume; the advantage grows the more orders you have.
Are there hidden costs?
No. The flat fee is transparent; external fees like WhatsApp/Meta or PayPal are separate.
Can I switch between products?
Yes. You can choose and adjust Order, Reserve or the bundle.
Are prices inclusive of VAT?
All stated prices are plus VAT.
How do I compare commission with a flat fee?
Multiply your monthly revenue by the platform commission and compare it with the fixed flat fee.
Setup & technical
How long does setup take?
Usually 48 hours from the first call.
What do you set up for me?
WhatsApp verification with Meta, menu, printer connection, QR code and business cards.
Which WhatsApp technology is used?
The official WhatsApp Cloud API directly from Meta.
Do I need a specific printer?
An ESC/POS-compatible kitchen printer is supported for automatic receipt printing.
On which devices does the portal run?
In the browser on tablet, smartphone or computer.
Do I need my own website?
No. bestello provides the reservation page; ordering runs through WhatsApp.
Can I use my existing WhatsApp number?
We clarify that during setup; usually a verified business channel is set up.
Is a QR code created?
Yes. You receive a QR code that leads directly to your ordering or reservation contact.
Do I get support at launch?
Yes. We support you during setup and launch; the bundle includes priority support.
Where is the data hosted?
In the EU, GDPR-compliant.
Can I change the menu later?
Yes. Items, prices and availability can be adjusted.
What happens if internet or printer fails?
Orders remain visible in the portal and can be printed once restored.
Privacy & security
Is bestello GDPR-compliant?
Yes. Data is hosted in the EU and processed under GDPR.
Who owns the guest data?
The data belongs to your business, not a platform.
Is data sold to third parties?
No. Details are set out in the privacy policy.
How secure is WhatsApp communication?
It runs over Meta's official WhatsApp Cloud API.
Can guests object to processing?
Yes, under GDPR; the privacy policy describes guests' rights.
Where do I find the imprint and privacy policy?
Via the links in the website footer (Imprint, Privacy, Terms).
Is payment data handled securely?
Payments run via established providers like PayPal; bestello does not store full card data.
Keep 100% of your revenue
Live in 48 hours: WhatsApp ordering and online reservations for your restaurant, döner shop, pizzeria or café — with no commission to Lieferando or Uber Eats.