What is bestello online table reservation?
bestello online table reservation is a booking system for restaurants, cafés, bars and döner shops that lets guests reserve a table around the clock — without calling and without installing an app. Reservations arrive in two ways: directly in the WhatsApp chat with the bestello AI waiter, or through a dedicated public booking page in the browser at mybestello.de/r/your-restaurant.
Both paths write into the same digital floor plan. You never maintain two systems — you see every reservation in one place, live, with party size, date, time and the guest's contact. No booking is ever lost because the phone was busy during service.
The reservation link can be shared anywhere: on your website, on Google Maps and Google Business, on Instagram and Facebook, in your WhatsApp status, or as a QR code on table stands and business cards.
How online reservation works
From the guest's first click to a confirmed booking in four steps:
- Guest opens the reservation link or messages on WhatsAppVia QR code, Google Maps, website or social media. No sign-up and no password required.
- Choose party size, date and timeThe booking page shows only free slots. The guest picks in seconds — even at night when you are closed.
- Automatic confirmationThe guest instantly receives a confirmation by WhatsApp or email with all details and a link to edit or cancel.
- Reservation appears live in your portalYou see the new booking immediately in the floor plan, with a sound alert. Your team can assign the table right away.
Benefits for your business
No missed calls
Guests reserve even when nobody can pick up the phone — evenings, weekends or mid-service.
Fewer no-shows
Automatic confirmations and reminders lower the rate of guests who do not turn up.
Self-service changes
Guests edit or cancel themselves, freeing your team and keeping the floor plan accurate.
Higher occupancy
A visible reservation link on Google and social media brings extra bookings that would never have happened otherwise.
No commission
Unlike reservation portals, you pay no per-guest fee — just a fixed, predictable monthly rate.
Your guest data stays yours
Each guest's contact and history stay in your system — the foundation for regulars and marketing.
What the reservation system includes
- Reservations via WhatsApp chat and a public booking page
- A dedicated reservation link per restaurant (mybestello.de/r/your-name)
- Automatic confirmation message by WhatsApp or email
- Self-service editing and cancellation by the guest
- Live sound notification on every new reservation
- Visual floor plan with all bookings in one place
- Printable daily lists for the service team
- Guest-count tracking for staff planning
Which businesses is it for?
Online table reservation suits à-la-carte restaurants, cafés, bars, shisha lounges, döner and pizza shops with seating, and any hospitality business that assigns tables. Small and medium venues without a dedicated reservations desk benefit most, because the system handles intake around the clock.
If you also offer delivery or pickup, reservations combine with the bestello WhatsApp ordering system — orders and reservations then run through the same WhatsApp contact and the same portal.
Frequently asked questions
How do guests reserve a table?
Two ways: (1) in WhatsApp chat with the bestello AI waiter, which asks for party size, date and time, and (2) via a public booking page at mybestello.de/r/your-restaurant. Both land in the same floor plan.
Do guests need an app to reserve?
No. The WhatsApp path uses the app already installed on every phone; the booking page only needs a browser. No registration, no password, no download.
Can guests change or cancel a reservation?
Yes. Every confirmation includes a link to change party size, date or time, or to cancel. Your floor plan updates automatically.
Do guests get a confirmation?
Yes, automatically by WhatsApp or email — instantly after booking, with all details.
How quickly is the reservation system ready?
Usually within 48 hours. We set up your booking page, the WhatsApp channel and the floor plan.
Keep 100% of your revenue
Live in 48 hours: WhatsApp ordering and online reservations for your restaurant, döner shop, pizzeria or café — with no commission to Lieferando or Uber Eats.