Why a loyalty program?
Winning back an existing guest is far cheaper than acquiring a new one. A loyalty program gives guests a concrete reason to return — and gives you a tool to reward your most valuable guests deliberately.
With bestello you set up loyalty tiers and assign benefits to each level. Because bestello already stores contact and order history, regulars are recognised automatically — with no separate loyalty card or extra app.
What the loyalty program offers
Loyalty tiers
Levels like Gold, Silver and Bronze classify guests by value and frequency.
Configure discounts
Set discounts per tier — as a percentage or a fixed amount.
Rewards and perks
Define rewards, such as a free drink or side after a number of orders.
Automatic recognition
Regulars are recognised from their history — no loyalty card or extra app.
Analyse customer behaviour
See who orders or reserves how often and target promotions accordingly.
Right inside WhatsApp
Perks and promotions can be communicated through the same WhatsApp channel.
How to set up your loyalty program
- Define tiersSet levels like Gold, Silver and Bronze by your own criteria.
- Assign benefitsAttach discounts or rewards to each tier.
- Classify guests automaticallybestello sorts guests based on their order and reservation history.
- Analyse and refineBehaviour analysis shows which incentives work so you can adjust them.
Frequently asked questions
Can I create loyalty tiers like Gold, Silver and Bronze?
Yes. You define loyalty tiers and classify guests by value and frequency.
Can I configure discounts and rewards?
Yes. Per tier you set discounts as a percentage or fixed amount, plus rewards like a free drink.
Do guests need a loyalty card or app?
No. Regulars are recognised automatically from the history stored in bestello.
Can I analyse customer behaviour?
Yes. You see who orders or reserves how often and target promotions accordingly.
Keep 100% of your revenue
Live in 48 hours: WhatsApp ordering and online reservations for your restaurant, döner shop, pizzeria or café — with no commission to Lieferando or Uber Eats.