Marketplace with a fleet vs. your own system
Uber Eats is a globally known delivery marketplace. Guests order in the app; delivery is often handled by Uber drivers. That is convenient for businesses without their own delivery — but it costs commission per order, and the customer relationship stays with the platform.
bestello is aimed at businesses that deliver themselves or offer pickup. Instead of marketplace commission you pay a fixed monthly fee, and guests order directly via WhatsApp. You organise delivery yourself — and in return keep revenue and guests.
Side-by-side comparison
| Criterion | bestello | Uber Eats |
|---|---|---|
| Model | Own ordering system via WhatsApp | Delivery marketplace / app |
| Cost per order | 0% commission | Per-order commission |
| Pricing | Fixed monthly fee from €59 | Revenue-based commission |
| Delivery | Your own delivery / pickup | Often via Uber drivers (for a fee) |
| Customer relationship | Stays with the restaurant | Held by the marketplace |
| Ordering path | WhatsApp, no app | Uber Eats app |
| Multilingual ordering | DE/EN/TR/AR/UK | Platform UI |
| Reach | Your own channels / QR | Marketplace reach |
The key differences
Own delivery
bestello fits businesses with their own delivery; Uber Eats provides drivers if needed (for a fee).
Cost
A fixed fee instead of revenue-based commission.
Customer relationship
A direct WhatsApp relationship instead of a marketplace in between.
Reach
Uber Eats brings app users; bestello relies on your own channels.
When each model fits
Uber Eats can make sense if you have no delivery of your own and want the app's reach — the platform handles drivers and visibility. For businesses without a fleet, that is a real advantage.
If you have your own drivers or offer pickup, bestello plays to its strengths: no commission, a direct customer relationship and WhatsApp ordering in several languages. Parallel operation is possible here too — with gradual redirection to direct orders.
Frequently asked questions
Is bestello an alternative to Uber Eats?
Yes, especially for businesses with their own delivery or pickup. bestello charges no per-order commission but also brings no marketplace reach.
Does bestello handle delivery like Uber Eats?
No. bestello is for businesses that deliver themselves or offer pickup; driver settlement is built in.
Do I keep my guests?
Yes. Via WhatsApp, contact details and order history stay in your system.
Can I use both in parallel?
Yes. You can use Uber Eats for reach and steer guests to direct ordering via QR-code flyers.
Keep 100% of your revenue
Live in 48 hours: WhatsApp ordering and online reservations for your restaurant, döner shop, pizzeria or café — with no commission to Lieferando or Uber Eats.