The problem with delivery platforms
Delivery platforms like Lieferando provide reach — but they cost: 13 to 30% of order value is lost to commission. With thin restaurant margins, that is often the difference between profit and loss. On top of that, the platform owns the customer relationship. You never learn who your guests are and cannot reach them directly.
bestello flips that. Orders come straight to you over WhatsApp — no middleman, no per-order commission and all contact details in your system. You stay visible, reachable and independent.
What you reclaim
Your revenue
No more 13–30% commission — the full order value stays with you.
Your guests
Contact details and order history stay in your system, not the platform's.
Your brand
Guests order from your restaurant, not from an interchangeable app list.
Your prices
You set prices and promotions yourself, without platform rules.
Direct contact
You talk to guests directly on WhatsApp — for promotions and retention.
Predictable cost
A fixed monthly fee instead of revenue-based commission.
How to break free step by step
- Set up WhatsApp orderingbestello sets up your WhatsApp channel, menu and printer — live in 48 hours.
- Place QR codes everywhereOn the menu, flyers, bags and business cards — wherever guests see you.
- Redirect platform guestsAdd a flyer with a QR code and discount to every platform delivery.
- Build direct ordersWith every direct order, your dependence on the platform shrinks.
Replace or complement Lieferando
You do not have to cancel Lieferando overnight. Many businesses run bestello alongside at first: the platform keeps bringing new customers while a flyer with a QR code and discount gradually turns them into direct customers. With every direct order your margin — and independence — grows.
Those who want to go all the way can drop the platform later. bestello covers ordering, payment and delivery handling with no per-order commission.
Frequently asked questions
How can I reduce Lieferando commissions?
By taking orders directly via WhatsApp. With bestello you pay a fixed monthly fee instead of 13–30% commission per order. A flyer and QR code in every delivery turns platform guests into direct customers.
Do I have to cancel Lieferando to use bestello?
No. You can run bestello in parallel and redirect guests gradually — or drop the platform entirely later.
Do I keep my customer relationship?
Yes. Contact details and order history stay in your system, not the platform's.
What is the best alternative to Lieferando?
Your own direct, commission-free ordering system. bestello takes orders via WhatsApp and leaves you the revenue and the customer relationship.
Keep 100% of your revenue
Live in 48 hours: WhatsApp ordering and online reservations for your restaurant, döner shop, pizzeria or café — with no commission to Lieferando or Uber Eats.