What order automation does
With classic phone orders, every call ties up a person, errors creep in while writing things down, and orders get lost during peak hours. bestello order automation removes those steps: the AI waiter takes the order in WhatsApp, it appears in the portal instantly and prints automatically as a receipt on the kitchen printer.
The result is a continuous, low-error flow from guest to kitchen — no media break, no retyping and no one having to pick up the phone.
The automated flow
- Intake by the AI waiterThe order is taken in WhatsApp — including special requests.
- Instantly in the live portalThe order appears with a sound alert in the portal, visible to the whole team.
- Automatic receipt printingThe kitchen receipt prints directly on the ESC/POS printer — no manual entry.
- Driver settlementPayment by cash, card or PayPal is captured for settling with the driver.
Benefits of automation
Fewer errors
No retyping, no mishearing on the phone — the order arrives as the guest entered it.
Relieved team
Nobody has to answer the phone during service — staff stay with the guest.
Around the clock
Orders are taken automatically outside peak hours too.
Straight to the kitchen
Receipt printing connects the order directly to preparation.
Sound alert
Audible notification ensures no order is missed.
Scalable
Many simultaneous orders are processed in parallel.
Frequently asked questions
Is the receipt printed automatically?
Yes. Orders print automatically as a receipt on a connected ESC/POS kitchen printer — no manual entry.
Does someone have to take the order manually?
No. The AI waiter takes the order in WhatsApp, it appears automatically in the portal and prints.
How does the team learn about new orders?
New orders appear live in the portal and are announced with a sound alert.
Is driver settlement supported?
Yes. Payments by cash, card or PayPal are captured for settling with the driver.
Keep 100% of your revenue
Live in 48 hours: WhatsApp ordering and online reservations for your restaurant, döner shop, pizzeria or café — with no commission to Lieferando or Uber Eats.